A mother-of-two from the UK has been left in limbo after winning a £1million National Lottery jackpot, only for the prize money to go missing.
The woman, who wishes to remain anonymous, was celebrating after matching five numbers and the bonus ball to win the top prize. She was expecting to receive the money within days, but it never arrived.
The woman, who is in her 40s, contacted the National Lottery operator Camelot to find out what had happened to her winnings. She was told that her bank details had been entered incorrectly and the money had been sent to the wrong account.
Camelot has apologised for the mistake and is working with the woman to try and recover the missing money. However, the process is taking longer than expected and the woman is now left in limbo, unable to access her winnings.
The woman has criticised Camelot for their handling of the situation and said that she is now out of pocket as a result of their mistake. She said: “I’m really angry and frustrated that I’ve been left in this situation. I was expecting to be able to enjoy my winnings by now, but instead I’m left in limbo and out of pocket. It’s not fair.”
A spokesperson for Camelot said: “We are sorry for the inconvenience caused to the winner. We are working hard to resolve the issue as quickly as possible and we are confident that the money will be recovered. We would like to reassure all players that this is a very rare occurrence and that we take our responsibility to pay out prizes very seriously.”
The woman is now hoping that the money will be recovered soon so that she can finally enjoy her winnings. Until then, she is left in limbo and out of pocket.